Technical Support Specialist - London

A a Technical Support/Customer Support Officer, your main responsibilities will be : 

-      You will be a privileged interlocutor to our clients, you will assist and guide customers throughout the solution with available technical resources

-      Maximize customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques.

-      Identify and analyse customers’ issues

-      Coordinator, you follow the cases of support since the opening of the incident until its resolution and its closure

-      Follow the technical case from the beginning to the resolution of the incident and inform the customers’ in an appropriate way

-      Your discernment allows you to identify the functional and relevant improvements wished by the users.

-      You will work in collaboration with the Account Manager team

Skills/Experiences :

-      Associate degree minimum

-      Customer Service experience is required (2 years minimum) Knowledge in hospitality, tourism or online distribution is a real bonus

-      You have strong computer skills, you like it and your entourage see you as a geek

-      Fluent English 

-      Flexibility, dynamism and adaptability