Service Manager - Hungarian OR Czech speaker

Prague, Tchéquie Full-time

Established from the merger of two long-established hospitality digital solutions providers, D-EDGE offers leading-edge cloud-based e-commerce solutions to more than 11,000 hotels in over 100 countries.

 

Combining the technical excellence of Availpro with the digital marketing expertise of Fastbooking, D-EDGE  brings a holistic hospitality technology infrastructure under one roof. The integrated range of solutions covers all stages of hotel distribution which encompasses Central Reservation System, Data Intelligence, Connectivity Hub, Digital Media and Website Creation.

 

With a team of 350 experts located in over 20 countries, D-EDGE provides localised support, services and tools.

 

A a Customer Support Officer, your main responsibilities will be :

 

-      You will be a privileged interlocutor to our clients, you will assist and guide customers throughout the solution with available technical resources

-      Maximize customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques.

-      Identify and analyse customers’ issues

-      Coordinator, you follow the cases of support since the opening of the incident until its resolution and its closure

-      Follow the technical case from the beginning to the resolution of the incident and inform the customers’ in an appropriate way

-      Your discernment allows you to identify the functional and relevant improvements wished by the users.

-      You will work in collaboration with the Account Manager team

 

Skills/Experiences:

 

-      Associate degree minimum

-      Customer Service experience is required (2 years minimum) Knowledge in hotels, tourism or online distribution is a real bonus

-      You have strong computer skills, you like it and your entourage see you as a geek

-      Fluent English/Hungarian OR English/Czech

-      Flexibility, dynamism and adaptability

-      Team spirit, ability to work well with others

 

Location : Prague

Salary : based on candidate profile and experience

Contract : full time permanent contract