Product Director - Guest Management

Paris, Île-de-France, France | Full-time

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D-Edge is a leading global provider of SaaS applications for the hospitality industry. Resulting from the merger of two pure players created in the early 2000, our Group now employs more than 300 employees worldwide, including 160 at the Paris 9th headquarters.

Through our innovative solutions, over 11 000 hotels around the world benefit from optimal on-line visibility, boost their bookings, pilot their business and increase their income.

We are looking for a Product Director to drive the development of our Guest Management product  family.

The Product Director is responsible for the design, the implementation and the development of all the products within the family as part of the strategy defined by the VP of Products and the company’s management. 

Reporting to the VP of Products the Product Director is in charge of the client journey on every family products as well as a key player on the business assisting on sales, partnerships, client retention and up sales strategies. To do so the Product Director will have a team to manage and will be able to solicit and drive other resources within the company and within our CRM partners’ company.

The main missions are :

  • Define and formalize Guest Management roadmap according to the company's strategy.
  • Benchmark competitors and understand the state of the art in terms of digital Guest Management  for hotels and group of hotels. 
  • Collect internal/ external user's needs: organize customer’s workshops and animate focus groups in order to specify the user cases and functional rules.
  • Plan and prioritize product family features backlog and developments.
  • Provide vision and direction to product managers, the Agile development team and stakeholders throughout the project and create requirements.
  • Ensure optimum and smooth collaboration with our partners and providers.  
  • Work with UX  designers to elaborate the best user experience and product design.
  • Develop and monitor relevant business and product usage KPIs.
  • Organize product and major features go-to-market plans in collaboration with the marketing team (pilots, calendars / contents).
  • Support Marketing, CS and Sales teams Track client drivers in collaboration with account managers and organize feedback points to validate deployment of the feature.
  • Transmission of all the elements necessary for the training of the users and the handling by the customer support.

Who are we looking for :

  • +8 years of experience in Product Management 
  • Proven track record of team management, successful product launch and development in an international environment.
  • Expertise on digital Guest Management for hotels is plus.
  • Data driven you know how to manipulate, analyse large amounts of data to make informed decisions. 
  • Detail oriented and customer centric you are also well versed in customer journey’s optimization.
  • Agile, you have the ability to thrive in an environment of experimentation. In-depth knowledge of Agile process and principles.
  • You are collaborative and demonstrate an ability to adapt and to be flexible.
  • Outstanding communication, presentation and leadership skills.
  • Excellent organizational and time management skills.
  • Sharp analytical and problem-solving skills.
  • Languages: Fluent English is a requirement for the position.