CRM Solutions Manager

Singapore, Singapore | Product | Full-time

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Established from the merger of two long-established hospitality digital solutions providers, D-EDGE offers leading-edge cloud-based e-commerce solutions to more than 11,000 hotels in over 100 countries.

 

Combining the technical excellence of Availpro with the digital marketing expertise of Fastbooking, D-EDGE  brings a holistic hospitality technology infrastructure under one roof. The integrated range of solutions covers all stages of hotel distribution which encompasses Central Reservation System, Data Intelligence, Connectivity Hub, Digital Media and Website Creation.

 

With a team of 350 experts located in over 20 countries, D-EDGE provides localised support, services and tools.

 

 

Responsibilities – Missions

  • Work alongside Strategic Account Sales Representatives in closing deals by providing business and application expertise during the sales cycle for D-EDGE CRM.
  • Responsible for discovery calls, solution architecture definition and delivery of solution-based demonstrations to customers.
  • Develop and deliver high quality standard presentations and demonstrations to prospects and customers in collaborating with Sales and Account Management teams.
  • Provide direction and specialist knowledge in applying the technology / application to client business.
  • Direct customer facing discovery sessions and technical presentations, solution demos relating to D-EDGE CRM applications and services.
  • Strategic planning and account development.
  • Provide product and solution positioning training to sales associates.
  • Present and articulate product features and benefits, product future direction and overall CRM solutions.
  • Design, validate and present D-EDGE CRM solutions to include advanced product concepts, future direction and 3<sup>rd</sup> party complimentary products.
  • Develop and manage reference sites through high quality technical, professional client relationships.
  • Support sales team in online/in-person selling efforts with minimal supervision.
  • Liaising with HQ in Paris and the CRM teams in Germany for updates and feedback
  • Liaising with Onboarding and Client Services teams to make sure all Clients business requirements identified and discussed during the discovery phase are well taken into account.
  • Lead projects with deliverables, deadlines and key milestones.

Skills and Experience

  • International
    • Experience in multi-cultural, international organization, marketing or related industry preferred
  • Management
    • Requires a Senior Manager who can identify potential deals and develop the tactics and team needed to bring them to fruition
    • Ability to plan and manage at both strategic and operational levels

 Internet

  • Experience in relationships with Internet B2B companies
  • SMB
    • Experience in small or medium business environment
  • Problem Solver – coordination
    • Be animated by a spirit of solutions finder
    • Team player who also knows how to make things happen
  • Personality
    • Directive, supportive, participative, and achievement oriented.
  • Skills & Software
    • Word, Excel, PPT,
    • Any experience with RMS, PMS, CRM, CMS or Google Analytics, HTML coding will be a plus
  • Languages
    • Fluent in English and Mandarin (spoken and written). Any other Asian language is an advantage
  • Travel
    • Extensive travel is required